FAQ
On this page we try to answer the most frequently asked questions. If you can't find the answer here, please feel free to email us at info@cordesetgalop.com ou using our contact us page.
DO YOU ALSO SHIP ABROAD?
We ship anywhere in Canada via Canada Post. For any shipment abroad, please contact us before placing your order
HOW MUCH ARE THE SHIPPING FEES?
Shipping costs are calculated by Canada Post based on the size and weight of the products ordered.
WHAT ARE THE PREPARATION AND SHIPPING TIMES?
Orders require a few days to manufacture. When we need to order material in order to complete your order, you will be notified by email if there are any additional delays.
HOW CAN I CHECK THE STATUS OF MY ORDER?
At any time after placing your order, you can contact us to find out the status of your order. As soon as it is completed, it is sent as soon as possible to one of the Canada Post offices, from where your items will be shipped.
We will send you a confirmation email as soon as your package is shipped along with a tracking number. You can then check the progress of the delivery on the Canada Post website.
HOW TO ORDER?
Simply choose your items and click on the "ADD TO CART" button, start over for each item, then go to your shopping cart and follow the steps to complete your order until payment. We will prepare this and send you an order confirmation email.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payment in cash, Visa and Mastercard credit cards as well as payments via Paypal. Cheques are not accepted.
IS THE PAYMENT SECURED?
Absolutely, our store is completely secure and we have an SSL encryption system to protect your personal and confidential data. We use the secure payment systems of Paypal.
I STILL HAVE NOT RECEIVED MY ORDER, WHAT TO DO?
Have you received the shipping confirmation for your order If your order has been shipped for more than 2 weeks, contact us with your order, we will launch an investigation and get back to you within 48 hours.h.
I ORDERED SEVERAL ITEMS AND ONLY RECEIVED PART OF MY ORDER, IS THIS NORMAL?
Yes, it's totally normal. To keep your wait as low as possible, we ship all items separately when they are ready to ship. The rest of your order should arrive in the next few days.
I RECEIVED A DAMAGED / DEFECTIVE ITEM, WHAT TO DO?
We are sorry, unfortunately it can happen. Please contact us explaining the problem and attaching a photo for proof, we will do our best to find a solution.
I AM NOT SATISFIED WITH MY ORDER, CAN I BE REFUNDED?
Absolutely, you have 14 days from the date of receipt of your order to return any product that does not give you complete satisfaction.
You must print the withdrawal form, send it to us by email and return your items to the address indicated (a return number will be communicated to you before return).
Referral is done in person if possible. If not, it can be done by post to our address communicated by email in return for your requestand the return costs are your responsibility. Upon receipt, your order will be fully refunded.
WHAT ARE THE CONDITIONS TO BENEFIT FROM THE SATISFIED OR REFUNDED GUARANTEE» ?
You must be within 14 days from the date of receipt of your order to be able to benefit from the "Satisfied or Refunded" guarantee, you must contact us before any return in order to follow the procedure indicated and the product must be sent to us. be returned in its original condition and packaging.
IN WHICH CASES I CANNOT BE REFUNDED?
- If the product has been used and therefore cannot be resold as is.
- If the shipment has not arrived at its destination due to an error in the delivery address indicated when ordering.
- If the return process has not been followed.
To find out more, we invite you to contact us
